Hilton Garden Inn Sucks Customer Reviews and Feedback

From Everything.Sucks

Hilton Garden Inn is a brand of mid-priced, focused service hotels owned by Hilton Worldwide. As of December 31, 2019, it has 862 properties with 126,086 rooms in 49 countries and territories, including 81 that are managed with 15,678 rooms and 781 that are franchised with 110,408 rooms.

Martha Elena shared her experience, "Because of a minor - very easily correctable - issue in my booking, the Hilton Garden Inn made me feel like a thief. They ignored the ultimate rule of customer service - the customer is always right - and cared more about their internal processes than about my experience. Terrible, terrible treatment of what used to be a loyal customer."

Reviews

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Front Desk (Former Employee) says

"they claim to be hospitality but only care about money. they put all the burden of success on hourly employees but give them little to no support to succeed."

Room Attendant/Housekeeping (Former Employee) says

"Although the executive and the supervisor of housekeeping a very messy and like to keep up drama the general manager and assistant general manager are pretty cool. As long as you don't work in housekeeping you're fine everything else is pretty nice"

Housekeeper, Maid (Current Employee) says

"The management for housekeeping is lousy work you to death and don't make your money it's a very low morality workplace you're either in or you're not too many problems to even handle your job from a job that you love to a job you hate to even go to Cons: Everything is cons when it comes to Hilton garden inn management and higher up"

Director of Sales (Former Employee) says

"Hotel owner and son has no respect and appreciation for their staff. Long hours and underpaid. They have no clue about leadership and both need a lot of training in how to talk to their employees in management and executive roles. Cons: No benefits, severely overworked and underpaid"

Front Desk Receptionist (Former Employee) says

"None to give. Don't bother working here. They smile in your face and they end up stabbing you in the back. As long as you did your job, but if anybody did the same thing and I would get written up. No thanks. Cons: Bunch a bureaucratic mgrs, too much drama"

Maintenance (Former Employee) says

"Not a difficult job, but there is a severe lack of communication and follow through. Not much value put into employees in terms of appreciation or wages. You get what you pay for in terms of employees. Cons: unfair expectations, favoritism"

A.M cook (Former Employee) says

"I called in sick once during covid and got fired after working there over a year! Really bad people own and operate this place! No respect or appreciation for their staff! Poor management that has no experience in a successful business. No raises. They pay nothing and expect you to pick up the lazy and incompetent managers slack! Would not recommend to friends!! Cons: Poor management, no raises, no appreciation for their staff, be prepared to work 2 or 3 jobs and barely get paid for 1"

Front Desk Agent (Former Employee) says

"No severance r anything. Management is horrible all the way to the top. They hire people they know even though you have been true them they take away hours and give them to new hires only for new people to quit and then you get hours back until they are done with you. Cons: Poor management"

Housekeeper (Former Employee) says

"The people really suck . they expect too much from you when its not even worth the pay . Supervisor was disrespectful.all over some hair . i dont recommend"

Laundry Worker (Former Employee) says

"Overall"

Food and Beverage Director (Current Employee) says

"They answered all questions but did not give answers. Policies weren’t followed, schedules weren’t followed, this place was a complete chaos. I hated the lack of enthusiasm from coworkers. Cons: Too far from anything"

Executive Housekeeper (Former Employee) says

"She came in putting targets on all managers Cons: Breaks"

Housekeeper (Former Employee) says

"Housekeeping manager acted like she didn’t know what she was doing so she wouldn’t get in trouble. Employees were rude. Maintenance manager was a creeper. The GM was very stingy with pay. Picks and chooses who gets paid more Cons: Everything"

Front Desk Agent (Former Employee) says

"I contracted Covid-19 on A Sunday and was hospitalized, I was told by my manager on Friday that I would no longer be with the company because I did a no call no show on Thursday. The CDC recommends 10 days after being diagnosed I wasn’t given a proper four days. I had to hospitalized on the following Friday, and I stayed in the hospital for 2 weeks being that my immune system was having difficulty fighting back. Luckily with the favor of God over my life, I was able to pull through, I would not recommend anyone to work for Hilton ever. Cons: Management, Poor concern for employees during the Pandemic"

Hotel Night Manager (Former Employee) says

"Mgmt. Company tries to be too overly aggressive and will not let one perform their job duties without their input 24/7. Stay away mgmt. Has no ideal how to operate a hotel property successfully."

Housekeeping Supervisor (Former Employee) says

"Work-life balance"

Housekeeper (Former Employee) says

"The management was terrible. The head of housekeeping would just sit in her office all day while the rest of the crew struggled to get the work done."

Housekeeper (Former Employee) says

"lazy workers and management , not sanitary at all. Managers don’t care about things going on in personal life and aren’t willing to understand emergencies ."

Night Auditor (Former Employee) says

"Corporate Office does not promote fairly and from within. The pay is not worth it. The property is in dire need of upgrading. There is no training program in place. Cons: Management, Benefits"

Housekeeping (Former Employee) says

"If you dint kiss the boss behind you are out. Housekeeping manager will cuss you out everyday minimum pay and rush management has favorits"

GenuineCritic says

"My wife and I were staying at this hotel (Home2 Suites by Hilton San Antonio Airport) when they ran an unannounced fire alarm test that was extremely loud (deafening/high decibel). If you want permanent hearing damage and migraines stay at this hotel. After being on the phone with management for over half an hour they offered us one night credit as compensation. I turned down their appalling offer and told them I would rather leave negative (truthful) reviews. One night credit for permanent hearing damage (ears still hurt and ring more than a week later), migraines, insomnia, and other health issues is like a slap to the face. To add insult to injury Patricia E. a Corporate Guest Relations Specialist at Hilton Reservations and Customer Care emailed me and stated,
“Unfortunately, there would probably never be a good time to run the test, but for safety and inspection reasons it is mandatory for the safety of the guests and employees that the system works and works correctly”. So there you have it straight from the Hilton corporate office. They will run unannounced fire alarm tests and won’t be inconvenienced by spending a few minutes to warn customers. It is not mandatory to run UNANNOUNCED fire alarm tests. Also, yes there is a good time to run alarm tests: AFTER YOU WARN CUSTOMERS. They could be the slight bit courteous and warn paying customers before they permanently damage their hearing. 
Other than that the room was definitely not worth the price. There were stains on the carpet that looked like it was either a crime scene or someone spilled a red colored drink all over. The beds were low grade and uncomfortable. The hotel is not located in the safest/lowest crime area (make sure to park your car where you can see it out the window). The bathroom tub was backed up. You could hear guest’s pets barking through the extremely thin walls (this hotel is more pet friendly than sleep friendly). The housekeepers that cleaned our floor did not wear their masks correctly (over their face), possibly exposing guests to covid-19. 
 Do yourself (and health) a favor and look for another (non-Hilton branded) hotel. Never did I imagine that staying at a hotel could permanently damage our hearing and health. We have stayed in numerous hotels in several different countries and this was by far our absolute worst hotel experience ever."

Sadia Serajoodien says

"If I could give the Hilton a negative rating I would. We spent our wedding night at the hotel thinking we were going to have an amazing night at a well renknown hotel only to be sorely disappointed. From not having hot water in the evening to getting lukewarm water in the morning only to be sat at the restaurant for almost 2 hours for a breakfast we paid for that we never received because of the pathetic service received by the wait staff. Hilton Hotel..for the prices you guys charge to what you're meant to actually be living up to being THE Hilton.. This was highly disappointing"

Lynn Schilling says

"Checked into a Hilton Garden Inn in Great Falls, MT for 2 days with the intention of sitting out a storm and getting some work done. Upon check in I was told that breakfast in a sack would be provided in the morning. I am a Hilton Honors member at the Silver level. When I went down to get my breakfast in the morning I was told there would be a $6.95 charge for it! Upon trying to use the provided coin op laundry machines I was told that they had no change to operate their own machines! Though I had booked a 2 day stay, housekeeping did not ask me if I needed anything; in fact I could not even find anyone working in housekeeping. I would not recommend this particular hotel to anyone. And I think I am probably done with Hilton in general. At this period in time, the hotel industry needs to be working extra hard to provide excellent service. My money will go to small bed and breakfasts and non chain hotels in the future. Shame on you!"

Steffen Stumpf says

"Hilton has canceled a hotel stay (Hampton San Francisco) due to Covid-19 and is now refusing to refund the amount transferred. Reason: The hotel is no longer part of the portfolio. That's not how you deal with customers, especially not with members of your own customer club. Stay away from Hilton!"

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